// real-time infrastructure
Browser-based call routing for 1,000+ concurrent calls
EasyCall lets businesses run a call operation from the browser: no hardware, no call-center software. WebRTC infrastructure with routing smart enough to cut wait times 40%.
Role
Technical Lead
Period
Product build at Propelius Technologies
1,000+
concurrent calls
40%
reduction in customer wait times
3
platform integrations (Shopify, WordPress, Wix)
The challenge
Small businesses wanted call routing without buying call-center infrastructure: calls in the browser, intelligent queuing, and visibility into what's happening, all embedded in the platforms they already use.
Real-time voice is unforgiving engineering: WebRTC connection handling, queue fairness under load, and analytics that update live.
What we built
WebRTC calling at scale
Browser-based call infrastructure on WebRTC and Twilio handling 1,000+ concurrent calls in production.
A smarter queue
A custom queuing algorithm balancing wait time and agent load, cutting customer wait times by 40%.
Live operational analytics
A real-time dashboard on top of the call infrastructure so operators could see queues, agents, and outcomes as they happened.
Meet businesses where they are
Third-party integrations with Shopify, WordPress, and Wix, a 15% retention improvement for the product.
Results
- 1,000+ concurrent calls handled in production
- Customer wait times reduced 40% by the custom queuing algorithm
- Embedded into three major e-commerce/CMS platforms
Built by Plixy's founder as technical lead at Propelius Technologies, shown as representative of the engineering Plixy delivers.